VILLA RENTAL POLICY & GUEST REGULATIONS 2027
These regulations are strictly established by the property owners. By confirming a booking, the rental agent expressly agrees to comply with the following reservation terms and confirms that the client has been duly informed of, has read, understood, and fully accepted all terms and conditions set out below.
1. REQUIRED AT BOOKING CONFIRMATION - Agent Obligations
• Initial Payment: The required initial deposit must be processed in accordance with the booking terms.
• Primary Guest Details: Full name, residential address, telephone number, and email address of the client responsible for the booking.
2. REQUIRED AT BALANCE PAYMENT- Agent Obligations
At the time of final balance payment, the agent must also provide the following information:
• Payment Terms & Deadlines: The final balance must be paid strictly within the deadline indicated in the booking contract. Failure to comply with the agreed payment terms may result in the immediate cancellation of the reservation, without refund or compensation.
• Security Deposit: The preferred payment method must be specified: cash or bank transfer. If no preference is indicated, cash payment upon arrival will be considered the default option.
Bank Transfer: The bank transfer reference must read exactly: “Refundable Security Deposit + [Guest Name]”.
No Security Deposit, No Access: Access to the property will not be granted unless the required security deposit has been received or paid according to the agreed terms.
Agents operating under a special agreement and authorized to hold the security deposit on behalf of the owner declare that the amount is retained in the name and on behalf of the owner. In the event of any dispute or claim between owner and guest, the agent is obliged to forward the entire deposit to the owner without delay, as the sum is not held in the agent’s own right.
• Arrival Form & Arrival Details: Full names, dates of birth, and valid ID/passport details for all guests must be provided, together with the agreed check-in time and clear details of any guests arriving separately or at different times.
• Bedroom Setup: The required bed configuration and bedroom arrangements must be communicated in advance.
• Special Requirements: Any allergies, medical requirements, mobility limitations, or accessibility needs that may affect the guest’s stay must be communicated in advance.
• Premium Extra Services: Premium services must be requested sufficiently in advance using the dedicated form. Confirmed bookings require a deposit of between 30% and 50%, together with an administration fee of €100 + VAT (€122) per service. No service can be considered confirmed or guaranteed until the required payment has been processed and formal confirmation has been issued.
3. ARRIVAL & CHECK-IN RULES – Guest Obligations
• Check-in & Check-out Times: Check-in and check-out times are those indicated in the official property price list. Extensions may be requested only in exceptional circumstances and are always subject to prior approval. At some properties, extensions are not possible.
• Booking Voucher: The primary guest must present the agency booking voucher upon arrival.
• Legal Registration: All guests must present a valid identity document upon arrival. In accordance with Italian law, all guests staying at the property must be duly registered through the official Police Portal before being admitted to the villa.
• Occupancy Limits: The total number of guests, including infants and children, may not exceed the number declared on the Arrival Form Outside visitors and substitutions of guests are strictly prohibited unless expressly authorized in advance.
• Staggered Arrivals: Guests arriving separately or at different times must be declared on the Arrival Form submitted at the time of balance payment. Their arrival must be coordinated in advance with the owner or caretaker, as access cannot be granted until the required registration procedure has been completed.
• Events & Media: Parties, weddings, events, commercial filming, and professional photoshoots are strictly prohibited without the owner’s prior written consent. Any use of photographs, videos, or other media featuring the property for advertising, promotional, or commercial purposes also requires prior written authorization from the owner. Unauthorized content must be removed immediately upon request, without prejudice to the owner’s right to seek compensation for any resulting damages.
• Pets: Pets are strictly prohibited except in specific villas where explicit permission is granted only upon signing a mandatory Pet Agreement at the time of booking..
4. HOUSE RULES & PROPERTY CARE- Guest Obligations
• Staff Access & Routine Maintenance: Guests acknowledge that authorized villa staff may regularly access the property and its outdoor areas during the stay to carry out routine duties necessary for the proper maintenance and operation of the villa. These may include, but are not limited to, swimming pool maintenance and cleaning, gardening and groundskeeping, scheduled housekeeping, waste management, and checks or maintenance required to ensure the proper functioning of the property’s systems, equipment, and facilities. Such routine access forms part of the normal operation of the property and does not require specific authorization from guests on each occasion. Staff will always carry out their duties with due respect for the guests’ privacy and with minimum disruption to their stay.
• Property Care: Guests are expected to treat the villa, its furnishings, equipment, gardens, and facilities with due care and respect. All doors and windows must be securely closed and locked whenever guests leave the property.
• Extra Cleaning Fee: The villa must be left in a reasonably clean and orderly condition. Should the property require excessive or extraordinary cleaning following departure, the owner reserves the right to deduct the corresponding additional cleaning costs from the security deposit.
• Energy & Water Conservation: Lights and air-conditioning systems must be switched off when leaving a room or the property. Guests are also requested to use water responsibly and avoid unnecessary waste.
• Waste Management: Waste separation and recycling are mandatory in Italy. Guests must strictly follow the waste-disposal instructions provided at the villa. Failure to comply may result in fines, for which the guests will be responsible.
• Conduct & Liability: The primary guest and rental signatory are responsible for the conduct of the entire group and for compliance with these regulations. Guests will be held responsible for any damage, loss, fines, or costs resulting from their actions or failure to comply with the house rules. Serious misconduct or violation of these regulations may result in immediate termination of the stay and eviction from the property without refund or compensation.
5. SWIMMING POOL REGULATIONS- Guest Obligations
• Exclusive Use: The swimming pool is reserved exclusively for registered guests of the property.
• Safety: Use of the swimming pool is at the guests’ own risk. No lifeguard is on duty.
• Prohibited Activities: Running, diving, rough play, and the use of glassware or glass containers in or around the pool area are strictly prohibited. Food and drinks must not be consumed in the pool.
• Hygiene: Guests must shower before entering the swimming pool.
• Children: Children under 14 years of age must be supervised by a responsible adult at all times while in or around the swimming pool.
ACCEPTANCE OF RULES
By confirming the reservation, the rental agency agrees to all conditions outlined herein and confirms that the client has been fully informed of these Villa Rental Policy & Guest Regulations, has received or been given access to them, and has accepted all terms and conditions contained herein.
The rental agency is responsible for ensuring that these regulations are communicated to the primary guest prior to arrival and that the primary guest makes all members of the travelling party aware of the rules applicable to their stay.